How to address occupational violence and aggression in regional areas

There are a number of common challenges in addressing occupational violence and aggression in regional, rural and remote settings, and a genuine commitment to a positive safety culture should be a priority in addressing these challenges, according to an expert in the area.

Occupational violence and aggression in regional, rural and remote settings is not a new issue; however, it is one that is gaining traction, said Joanne Daley, managing director of Sterling Safety.

“There is a raised awareness that violence and aggression are not okay in any shape or form, no matter where you work or what you do. It doesn’t just come with the territory,” said Daley, who was speaking ahead of the 2022 Victorian Safety Symposium, which will be held on 9 August at the Mercure Ballarat Convention & Exhibition Centre.

One of the challenges in addressing occupational violence and aggression is its scope, according to Daley: “It takes many forms, occurs in a wide range of settings, is committed by a diverse set of actors, who have varied motivations,” she said.

“Common challenges for regional, rural and remote settings in addressing occupational violence and aggression include isolation, the distance of supports and resources, lack of reporting systems and workplace boundaries and relationships being blurred if living in an area where everyone knows each other.”

There are a number of steps workplaces and their leaders can take to address these challenges and issues, Daley added – one of the most important being a commitment to a positive safety culture.

“A positive culture cultivates prevention and response capabilities,” said Daley.

Targeted policies, practices and strategies are also needed to address these challenges, while specific training also plays an important role.

“Training is most effective when it's delivered relevant to that which could cause you harm,” said Daley.

“All workplaces have legislative responsibilities with regards to occupational violence and aggression. Non-compliance carries penalties.

“However, OHS should not be seen as just a legal requirement but as an essential part of managing the wellbeing of all staff. A healthy and safe workplace is good for everyone.”

Daley will be speaking at the 2022 Victorian Safety Symposium, which will be held on 9 August from 9am to 5pm at the Mercure Ballarat Convention & Exhibition Centre. For more information call (03) 8336 1995, email events@aihs.org.au or visit the event website.