Event Details

Tuesday, 14 July, 2020 - 11:00 to Friday, 17 July, 2020 - 14:00
Australian Eastern Standard Time (AEST)

Location

Online Workshop
-
- VIC -
Australia

Cost

AIHS Members $650 + GST
Non-members $750 + GST

Contact

Event Organising Body: 
Australian Institute of Health & Safety
Event Organiser: 
Australian Institute of Health & Safety
Phone: 
(03) 8336 1995

Type

Workshop

Join us from Tuesday 14 July - Friday 17 July 2020 for an online workshop tile "Apply the Science of Safety with Usability Mapping Online Workshop: Industrial Safety & User Documentation"

This workshop is about engineering usability into enabling documents such as procedures, standards, guidelines and technical manuals. It applies to any document that is developed for the purpose of driving or guiding a behaviour.

All content is purely based on the sciences of human cognition, learning and behaviour patterns as well as psycholinguistics. If you write anything to enable anyone, this workshop is for you.

This workshop is for managers of writing teams as well as technical writers.

Event Details

Date: Tuesday 14 July - Friday 17 July 2020
Time: 11am-2pm Daily (AEST)
Cost:  AIHS Members $650 + GST | Non-members $750 + GST

Course Outline: Download the course outline here

 Session 1: Tuesday 14 July 2020

  1. The Science of Safety and Human Performance
  2. User Emotions, UX Foundation and Goal Posts
  3. PQA Zoning and Question Answer Patterns
  4. UMAP IT: Set-up and Build a Sample Map
    Assignment: Query zones, Blended content, UMAP IT

Session 2: Wednesday 15 July 2020

  1. Content Management and Hierarchies
  2. Voice, Language and Controlling Reading Grades
  3. Cognitive Links, Echo Effect and Overload Control
  4. UMAP IT: Segment Content and Notation
    Assignment: Segment and overload, UMPAP IT

Session 3: Thursday 16 July 2020

  1. Psychology, Comprehension Control and Stress
  2. UMAP IT Building a Complex Procedure
    Assignment: UX Engineering Complexities, UMAP IT

Session 4: Friday 17 July 2020

  1. Document Planning, Workflows and Auditing
  2. Usability Audit, Quiz and Planning Ahead

About the Presenter

Klaus Hoffer

​A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules.

This led him to the question: “How can well trained, focused and dedicated professionals make mistakes that could kill someone?” The question in turn led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded CAT-i in 2003 and has personally trained over 6,000 professionals in 38 organizations world-wide.

Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.


This session is endorsed by the AIHS