Event Details

Wednesday, 20 January, 2021 - 14:30 to 15:30
Australian Eastern Daylight Savings Time (AEDT)




AIHS Members: Complimentary
Non-members: Complimentary


Event Organising Body: 
Australian Institute of Health & Safety
Event Organiser: 
Australian Institute of Health & Safety
(03) 8336 1995


Endorsed Training

Join us on Wednesday 20 January 2021 for a Usability Mapping Awareness Webinar​

The Usability Awareness presentation focuses on creating safer work procedures, standards, guidelines and technical manuals. Attendees will learn why we use the sciences of human cognition, learning and behavior patterns as well as psycholinguistics to drive and guide the behavior of users to keep them safer.

We'll review the principles underlying Usability Mapping and how you can create safer documentation faster and cheaper than traditional technical writing.

If you write anything to help anyone get something done, or manage teams that do, this presentation is for you.

Learning Outcomes

  1. User Behaviours or Reading Behaviours - Know the difference and why it matters.
  2. Navigating Documents vs Searching Documents - How to engineer navigation tracks into documents.
  3. Users Reading Grade Level (RGL) - How test and manage it.
  4. Bullets? Numbers? - Know when to use what, and why.
  5. Controlling comprehension - can it be done and if so, how. Measurably reducing performance errors.
  6. Content Management - Is it a Procedure, a standard or a Policy? Do your documents meet expectations?

Event Details

Date: Wednesday 20 January 2021
Time: 14:30 - 15:30 (AEDT)
Cost:  Complimentary
Course Format: One hour zoom webinar

About the Presenter

Klaus Hofer

​A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules.

This led him to the question: “How can well trained, focused and dedicated professionals make mistakes that could kill someone?” The question in turn led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded CAT-i in 2003 and has personally trained over 6,000 professionals in 38 organizations world-wide.

Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.

This session is endorsed by the AIHS