Event Details

Wednesday, 17 March, 2021 - 14:30 to 15:30
Australian Eastern Daylight Savings Time (AEDT)


AIHS Member: $20+GST I  Non-Member: $65+GST



Join us on Wednesday 17 March 2021 for a webinar presentation titled Systems thinking in action - preventing patient handling injuries​

There is now considerable evidence that patient handling injuries are caused by multiple, interacting factors across the work system. In practice, however, most investigations focus on the injured person and the immediate context. As a result, the response to patient handling injuries is often focused on training, or retraining, individuals. This study presents the first steps in the development and evaluation of an investigation toolkit, the Patient Handling Injuries Review of Systems (PHIRES).

The PHIRES Toolkit was developed to help OHS practitioners adopt a systems thinking approach to investigating patient handling injuries, underpinned by Rasmussen’s (1997) risk management framework. This paper presents the key findings from the initial development and usability evaluation of the PHIRES Toolkit conducted with ten health services in Victoria. The findings of this study suggest that the Toolkit is effective in helping practitioners apply system-thinking to understand the complex system of factors involved in patient handling injuries.

The aim of the presentation is to offer solutions to common investigation flaws and present the findings of the study and Patient Handling Toolkit; a practical and demonstrable example of the systems thinking approach to investigation. The pilot across the Victorian Healthcare industry has shown it is effective in helping practitioners apply system-thinking to understand the complex system of factors involved in patient handling injuries. WorkSafe continue to work across high risk industries and explore and deliver practical and effective solutions to hazardous manual handling causes

Date: Wednesday 17 March 2021
Time: 14:30 - 15:30 AEDT
Cost: AIHS Member: $20+GST I  Non-Member: $65+GST
Location: Zoom Webinar (Login details will be distributed 2-3 days prior to the webinar start date)


Michelle Grayland - Strategic Health and Safety Programs Manager.

Michelle has worked in Health and Safety leadership roles for over a decade in Manufacturing through the Chemical, FMCG and Food industries. Experiencing firsthand the challenges businesses face identifying and resolving hazard manual handling issues and managing injury portfolios and return to work complexities. Michelle Joined WorkSafe in 2018 and has worked across the Manual Handling, Safe design and Dangerous Goods portfolios and manages the Stakeholder engagement portfolios associated with these. Delivery of the 20-23 Manual Handling strategy to see a reduction in Musculoskeletal disorders caused by hazardous manual handling is core to the team and will be explored through this Masterclass.

Dr Natassia Goode - Manager, Program Healthcare and Social Assistance, WorkSafe Victoria

Dr Natassia Goode is the Manager Program Healthcare and Social Assistance at WorkSafe Victoria, and an Adjunct Research Fellow with the Centre for Human Factors and Sociotechnical Systems at the University of the Sunshine Coast. Natassia's PhD and honours research in Psychology investigated how people learn about complex systems. Over the last 9 years, her work has focused on applying systems thinking to fundamentally change the way that organisations manage safety, and reduce incidents. She has worked with several industries to design more effective incident reporting and investigation systems, including healthcare, construction and outdoor education.  Her team at WorkSafe focuses on improving health and safety outcomes for workers in Victoria’s Health Care and Social Assistance industry.