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Event Details

Monday, 20 May, 2019 -
17:30 to 19:00
Australian Western Standard Time (AWST)


ECU Campus
2 Bradford St
Mount Lawley WA 6050


SIA/IFAP Member: Complimentary

Non-Member: Complimentary 


Event Organising Body: 
Safety Institute of Australia
(03) 8336 1995


Networking Event

Usability Mapping is usability engineering for documentation. Based on three decades of research and used by leading organizations world-wide, Usability Mapping makes end-user documentation safer and more usable by applying the science of human cognitive behaviour to documentation.



1. Procedure Structure writing for the end-user
2. HSE Management System documentation for the end-user
3. Understanding concepts of how people read procedures


Date: 20 May 2019
Time: 5.30pm - 7.00pm AWST
Venue: Rooms ML10.307&308, ECU Campus - 2 Bradford St, Mount Lawley WA 6050


Klaus Hofer, Founder and CEO
A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules. This led him to the question: “How can well trained, focused and dedicated professionals make mistakes that could kill someone?”
The question in turn led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded CAT-i in 2003 and has personally trained over 6,000 professionals in 38 organizations world-wide.
Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.