Event Details

Thursday, 12 November, 2020 - 09:00 to Tuesday, 17 November, 2020 - 17:00
Australian Eastern Daylight Savings Time (AEDT)


Online Workshop


AIHS Members $1095 + GST
Non-members $1095 + GST


Event Organising Body: 
Australian Institute of Health & Safety
Event Organiser: 
Australian Institute of Health & Safety
(03) 8336 1995



Join us on Thursday 12th, Friday 13th, Monday 16th & Tuesday 17th of November 2020 for an online Usability Mapping Masterclass​

This Masterclass is about engineering usability into enabling documents such as procedures, standards, guidelines and technical manuals. It applies to any document that is developed for the purpose of driving or guiding a behavior. All content is purely based on the sciences of human cognition, learning and behavior patterns as well as psycholinguistics.

This Masterclass is for those that have already completed our Usability Mapping Foundation Course.

Learning Outcomes

During the Masterclass you will:

  • Learn how to plan out a document 'straw dog'
  • Use building blocks and UMAP-IT
  • Build a UMAP compliant document
  • Audit documents for UX compliance.

Event Details

Date: Thurs 12th, Fri 13th, Mon 16th & Tues 17th of November 2020
Time: 9:00am - 5:00pm (AEDS) Each day
Cost:  AIHS Members $1095 + GST | Non-members $1095 + GST
Course Format: Four days of eight hour online sessions: Interactive, online learning environment with group dynamics and many exercises.

What you will receive:

You will be rewarded with skills for a lifetime plus:

  • Full competence in Usability Mapping with UMAP-IT
  • Ability to Usability Map any document
  • Certificate and Registration as a Master Usability Mapping Document Developer.

What you need:

  • A computer with web conferencing ability
  • A 90 day trial licence for UMAP-IT
  • A certificate from the Usability Mapping Foundation course.

What to bring:

  • A willingness to debate and engage – to understand is to challenge
  • A love for life – Usability is about people
  • A smile from ear to ear.

About the Presenter

Klaus Hofer

​A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules.

This led him to the question: “How can well trained, focused and dedicated professionals make mistakes that could kill someone?” The question in turn led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded CAT-i in 2003 and has personally trained over 6,000 professionals in 38 organizations world-wide.

Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.

This session is endorsed by the AIHS