A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules. This led him to the question: “How can well trained, focused and dedicated professionals make mistakes that could kill someone?” The question in turn led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded CAT-i in 2003 and has personally trained over 6,000 professionals in 38 organizations world-wide.
Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.
Klaus will be running a 2 Day Workshop.
This workshop is about engineering usability into enabling documents such as procedures, standards, guidelines and technical manuals. It applies to any document that is developed for the purpose of driving or guiding a behaviour. All content is purely based on the sciences of human cognition, learning and behaviour patterns as well as psycholinguistics. If you write anything to enable anyone, this workshop is for you. This workshop is for managers of writing teams as well as technical writers.
Event Details (Session 1)
Date: Wednesday 2 October – Thursday 3 October 2019 Time: 8:00am – 4:00pm Venue: Room ML15.101, Edith Cowan University, Mount Lawley Campus, 2 Bradford Street, Mount Lawley, WA 6050 Cost: $985
* Attendees of the Perth Safety Symposium 2019, can obtain a discount to this session by using the code - GENX15
Edith Cowan University, Mount Lawley Campus, 2 Bradford Street, Mount Lawley, WA 6050 Perth WA AU 6050
Unit 2/217-219 Mickleham Rd Tullamarine Victoria 3043