Event Details

Tuesday, 3 December, 2019 - 09:00 to Thursday, 5 December, 2019 - 17:30
Australian Eastern Standard Time (AEST)


Melbourne VIC 3000


AIHS Members - $1650 per person (Includes GST)
Non Members - $1975 per person (Includes GST)


Event Organising Body: 
Southpac Group
(07) 5533 9988



Southpac offers Human & Organisational Performance and Learning Teams Courses across the region led by our fantastic HOP team. The HOP Learning Teams course includes a one-day Introduction to Human and Organisational Performance (H.O.P Fundamentals) and two days focused on Operational Learning, Learning Teams and H.O.P Integration.

The course builds on the work of highly influential thinkers and practitioners including Todd Conklin, Sidney Dekker, Erik Hollnagel, and Bob Edwards. Learning Teams are a powerful new method and approach for gaining greater insight and understanding of everyday operations. Learning Teams are now being used by progressive organisations all over the worlds to review and learn from unexpected outcomes as well as normal work. Managers from operations, safety, business improvement, and quality will find this program both highly engaging and incredibly beneficial personally and for their organisation.

3-5 December 2019
Location:  Melbourne
Cost: SIA Members - $1650 per person (Includes GST)  |  Non Members - $1975 per person (Includes GST)


This engaging and practical part of the course develops a working knowledge of the H.O.P. (Human Organisational Performance) principles, terminology and methods. H.O.P. similarly to Safety Differently moves organisations away from a “compliance only” mindset to asking better questions, seeking understanding and enhancing the performance of everyday work. Latest research relating to the role of safety practitioners, safety work vs safety of work and the role of bureaucracy in safety are introduced and explored.

The H.O.P. principles explored in this course are;

  1. Error is Normal
  2. Blame Fixes Nothing
  3. Systems (Context) Drive Behaviours
  4. Learning is Vital
  5. Response Matters

Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn. Demonstrations, case studies and interactive activities are built into this engaging course.

The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach.

Thought provoking conversations are held to challenge the notion of a root cause, a linear path to failure and an oversimplification of how both failure and success happen. Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience and will see the importance of building better systems, increasing capacity and improving learning around events.