Event Details

Wednesday, 2 March, 2022 - 11:00 to Wednesday, 23 March, 2022 - 13:00
Australian Eastern Standard Time (AEST)


AIHS Members - $855 + GST
Non-Members - $950 + GST


Event Organising Body: 
Art of Work
(07) 3051 5856


Endorsed Training

Are you confident that the controls that workers depend upon are reliable and effective?  Writing of procedures is not sufficient to ensure safe work, the more we depend on people doing the right thing at the right time the greater the likelihood of unexpected failure. Enabling controls tests the robustness of a given control and calibrates for its human factors dependence. Traditional control methodology does not calibrate reliability against human performance. Enabling Controls teaches you how to diagnose the strength and weakness of a given control and identify opportunities to improve control robustness.

What is a Enabling Controls?

Enabling controls brings the benefit of harnessing and leveraging the expertise of those that do the work, and the system experts in your organisation

Learn how to critically analyse the control effectiveness of any given strategy to inform organisational leadership of both the control capacity and control deficiency.

Break the audit cycle

How do we measure the effectiveness of critical controls?

We audit them.

We see if they are implemented correctly, we test whether it matches design specifications.

We don't test the outcome or whether a control is working well. We create data as to whether the system is working as imagined, we don't test if the imagined aligns with how work is done, or if that system is any good to begin with.

Audits reinforce the conditions that lead to doing audits. By making audits into the source of truth, doing more audits will often seem as to solution to many problems. When you have doubts, you then need to produce more facts, and thus more audits...

Enabling Controls: Control Effectiveness in Practice will teach you the strategies and tactics to break the audit cycle and learn to guide your organisation to focus less on process details, and more positive outcomes and value produced.

Event Details


Wednesday 2nd March
Wednesday 9th March
Wednesday 16th March
Wednesday 23rd March

Time: 11:00am - 1:00pm AEST
Format: Online Workshop
AIHS Member: $850 + GST
Non-Members $950 + GST

What you will Learn

  • Learn how to measure controls for adaptability and robustness

  • Moving from a reactionary view of accountability to one of engagement seeing people as a solution to harness rather than a problem to control

  • Learn how to connect the expertise of the frontline with the system experts in your organisations

  • Incorporate the principles of Human Centred Design into the way systems are planned and resourced in your organisation

Programme Breakdown

This highly interactive and participative program blends individual self-paced learning and reflection with engaging live online group sessions. Each participant will be given access to our interactive platform featuring case studies, videos, podcasts, articles and more, to optimise your learning journey.

The program runs over 4 weeks and consists of 4 x 120-minute sessions.
Before each module begins, we will invite you to undertake guided, self-led learning, including a thought-provoking video, podcast, and reading collateral to prepare you for the topics featured in the next module.

  • Module 1 - Expertise vs bureaucracy

  • Module 2 - Control Robustness - Applying human factors to the Hierarchy of Control

  • Module 3 - Control Alignment and Adaptability

  • Module 4 - Control User Experience - Human Centred Design


Your Presenters

Jop Havinga
Jop Havinga has a fascination with the messy details of work-as-done and how these play out in the an organisation as a whole. This from the factors that shape individual decisions, what meaning people ascribe to their environment, organisational actions, and how these affect work. Jop holds a PhD with the Safety Science Innovation Lab at Griffith University, in coordination and teamwork process of blast crews in mining. Before that Jop has worked in human computer interaction on software and technology, and has gotten his bachelor in psychology and master in human factors and media psychology at Twente University in the Netherlands.


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Kelvin Genn
Kelvin Genn is the Art of Work’s Managing Director. He is a strategic systems thinker with experience in Human Factors and organizational re-engineering. He developed his systems thinking approach working in the Royal Australian Air Force for 10 years. Following this, for 10 years, he led systems and risk management program across Asia Pacific and Europe with Compass Group Plc, the world’s largest support service company with more than 750,000 employees. More recently he was working for (SKM) Sinclair Knight Merz as the Global General Manager for Safety and Wellness delivering safety for major project construction in mining, energy and infrastructure. As a Board Member for NSW Health, Kelvin has worked as the NSW Health Director for Clinical Quality and Patient Safety. He has also worked with the Australian Commission on Safety and Quality in Health Care to develop the national accreditation system for all health care providers across Australia. He was responsible for shaping the state and national agendas for clinical health care safety and quality through provision of expert advice to the NSW Health Management Board and the NSW Minister of Health.


Brought to you in partnership
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