AIHS/Lighthouse Members: $265.50+GST I Non-Member: $295+GST
Join us on Monday 10 May 2021 for the scheduled Art of Work Masterclass: Stop investigating, Start learning with Sidney Dekker
Most companies struggle to learn meaningful lessons from their incident investigations, often ending up with recommendations for additional rules or reminders to follow the rules already in place.
Research shows that it’s not so strange to get a low return from investigations: the exact circumstances of the incident will probably never repeat themselves; the investigation only focuses on the unique instance where things went wrong, not why they normally go well; and incidents and subsequent investigations tend to trigger various psychological and organizational defense mechanisms that can hamper honesty and reflection.
In this master class, Sidney and Kelvin will help you start making the shift from investigating to learning.
What will you learn in this master class:
Become familiar with the research on ‘root’ cause, counterfactual reasoning, judgemental labels for ‘human error,’ hindsight and outcome bias, linear thinking and other problems with traditional approaches to investigating.
Shift from hunting deviations to understanding performance
Start to distinguish between investigations and learning teams.
Learn about the process of setting up a learning team, and identifying potential areas for improvement, and see examples of their implementation in various industries.
Begin to appreciate how much more your organisation can learn from the things that go well.
Date: Monday 10 May 2021
Time: 13:00 - 16:00 AEST
Location: Webinar Format
Cost: AIHS/Lighthouse Members: $265.50+GST I Non-Member: $295+GST
*Due to the online format of the interactive workshop, numbers are strictly limited to 30 participants*
Sidney Dekker (PhD Ohio State University, USA, 1996) is Professor and Director of the Safety Science Innovation Lab at Griffith University in Brisbane, Australia, and Professor at the Faculty of Aerospace Engineering at Delft University in the Netherlands. Sidney has lived and worked in seven countries across four continents and won worldwide acclaim for his groundbreaking work in human factors and safety. He coined the term 'Safety Differently' in 2012, which has since turned into a global movement for change. It encourages organisations to declutter their bureaucracy and set people free to make things go well, and to offer compassion, restoration and learning when they don't. An avid pilot of planes large and small, he has been flying the Boeing 737 as an airline pilot on the side. Sidney is the bestselling author of, most recently: Foundations of Safety Science; The Safety Anarchist; The End of Heaven; Just Culture; Safety Differently; The Field Guide to Understanding 'Human Error'; Second Victim; Drift into Failure; and Patient Safety. He has directed the documentaries 'Safety Differently,' 2017; 'Just Culture,' 2018, 'The Complexity of Failure,' 2018, and 'Doing Safety Differently,' 2019. His work has over 12,200 citations and an h-index of 47. More at sidneydekker.com
Kelvin Genn is Art of Work’s Managing Director. He is a strategic systems thinker with experience in Human Factors and organizational re-engineering. He developed his systems thinking approach working in the Royal Australian Air Force for 10 years. Following this, for 10 years, he led a systems and risk management program across Asia Pacific and Europe with Compass Group Plc, the world’s largest support service company with more than 750,000 employees. More recently he was working for (SKM) Sinclair Knight Merz as the Global General Manager for Safety and Wellness delivering safety for major project construction in mining, energy and infrastructure. As a Board Member for NSW Health, Kelvin worked as the NSW Health Director for Clinical Quality and Patient Safety. He has also worked with the Australian Commission on Safety and Quality in Health Care to develop the national accreditation system for all health care providers across Australia. He was responsible for shaping the state and national agendas for clinical health care safety and quality through the provision of expert advice to the NSW Health Management Board and the NSW Minister of Health. Currently, he holds board positions with the Food Safety Information Council and is also a committee member with the Safety Institute of Australia.