Event Details

Tuesday, 6 September, 2022 - 12:30 to Friday, 9 September, 2022 - 16:30
Australian Eastern Standard Time (AEST)


Online Workshop


AIHS Members $895 + GST
Non-members $945 + GST


Event Organising Body: 
Australian Institute of Health & Safety
Event Organiser: 
Australian Institute of Health & Safety
(03) 8336 1995



Join us from Tuesday 6th September - Friday 9th September 2022 for an online foundation course tiled "Apply the Science of Safety with Usability Mapping Online Workshop: Industrial Safety & User Documentation."

This workshop is about engineering usability into enabling documents such as procedures, standards, guidelines and technical manuals. It applies to any document that is developed for the purpose of driving or guiding a behaviour.

All content is purely based on the sciences of human cognition, learning and behaviour patterns as well as psycholinguistics. If you write anything to enable anyone, this workshop is for you.

This workshop is for managers of writing teams as well as technical writers.

Event Details

Date: Tuesday 6th September - Friday 9th September 2022
Cost:  AIHS Members $895+ GST | Non-members $945 + GST

Course Outline: Download the course outline here

 Session 1: Tuesday 6th September 2022
 Time: 12:30-4:30pm (AEST)

  1. The Science of Safety and Human Performance
  2. User Emotions, UX Foundation and Goal Posts
  3. PQA Zoning and Question Answer Patterns
  4. UMAP IT: Set-up and Build a Sample Map
    Assignment: Query zones, Blended content, UMAP IT

Session 2: Wednesday 7th September 2022
Time: 12:30-4:30pm (AEST)

  1. Content Management and Hierarchies
  2. Voice, Language and Controlling Reading Grades
  3. Cognitive Links, Echo Effect and Overload Control
  4. UMAP IT: Segment Content and Notation
    Assignment: Segment and overload, UMAP IT

Session 3: Thursday 8th September 2022
Time: 12:30-4:30pm (AEST)

  1. Psychology, Comprehension Control and Stress
  2. UMAP IT Building a Complex Procedure
    Assignment: UX Engineering Complexities, UMAP IT

Session 4: Friday 9th September 2022
Time: 12:30-4:30pm (AEST)

  1. Document Planning, Workflows and Auditing
  2. Usability Audit, Quiz and Planning Ahead

What you get:

You will be rewarded with skills for a lifetime plus:

  • Exercise book – 180 pages in colour with countless examples and exercises
  • Audit sheet
  • UMAP-IT add-on for Microsoft Word for 90 days
  • Usability Mapping Certificate

About the Presenter

Klaus Hofer

​A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules.

This led him to the question: “How can well trained, focused and dedicated professionals make mistakes that could kill someone?” The question in turn led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded CAT-i in 2003 and has personally trained over 6,000 professionals in 38 organizations worldwide.

Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.

This session is endorsed by the AIHS